Shangri-La Kuala Lumpur | Kuala Lumpur ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

“The location is perfect, between Petronas and KL Towers!”view full review

Shangri-La Kuala Lumpur, a 5-star hotel with a Booking.com rating of 8.9/10, offers amenities such as an expansive spa, multiple dining venues, and a children's program. Ideal for both family vacations and business stays, the hotel features a spacious Grand Pool Complex and a well-equipped business center.

Rooms & Amenities

The rooms at Shangri-La Kuala Lumpur feature subtle shades of cream with dark-wood furniture, offering amenities including a flat-screen TV, minibar, and free Wi-Fi. Each room includes a private bathroom equipped with complimentary toiletries and a bathtub, while select rooms provide city views or direct access to the Horizon Club Lounge.

Dining Options

Dining options include Shang Palace for Cantonese cuisine, Arthur's Bar & Grill for decadent roasts and Western specials, and the Lemon Garden Cafe, famous for its Seafood Assisted Buffet with an array of local and international dishes. Lemon Garden 2Go offers exquisite afternoon tea sets and desserts.

Leisure & Family Activities

For leisure, guests can enjoy a variety of wellness treatments at the Spa at Shangri-La or relax in the Grand Pool Complex, which provides views of the Menara Tower. The hotel also hosts family-friendly activities such as Bingo Time and Maze Garden Treasure Hunt during weekends.

Business & Local Area

Shangri-La Kuala Lumpur offers extensive business facilities, including a well-equipped business center and meeting rooms. The hotel is located close to key landmarks such as the Petronas Twin Towers and Kuala Lumpur Convention Centre, with transportation options including nearby subway and bus stations.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Room

2 persons

37 m²

1 King-size bed

Shower

Air conditioning

room details

Premier Room

2 persons

32 m²

1 King-size bed

Shower

Bathtub

room details

Executive Twin Room

2 persons

39 m²

2 Single beds

Shower

Bathtub

room details

Executive King Room

2 persons

39 m²

1 King-size bed

Shower

Bathtub

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Kuala Lumpur 2.8 km

Airports

Sultan Abdul Aziz Shah (SZB) 30.4 km

Kuala Lumpur International (KUL) 63.2 km

Train

Ampang Park Station 1.6 km

Old Kuala Lumpur Railway Station 2.2 km

Underground

Bukit Bintang 1.1 km

Merdeka 1.5 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Gastronomic Delight

“I enjoyed the sumptuous breakfast buffet at Lemon Garden, featuring an extensive array of international and local delicacies. The quality of food was simply excellent, making every meal a culinary adventure that left me satisfied.” view full review

Fun for Kids

“The Little Chef activity was a fantastic experience for my daughter. She had a blast making pancakes during breakfast, which truly added a good and interactive element to our stay. There were numerous options for children's activities that kept my kids engaged.” view full review

Spacious Family Suite

“I stayed in the family executive room, which was incredibly spacious and comfortable. It included a dining area and living space, and enjoyed fine views of Kuala Lumpur. The smart TV allowed me to connect my devices easily, making it a perfect family setup.” view full review

Relaxing Spa Escape

“The spa facilities were great, providing an oasis of relaxation. I enjoyed a rejuvenating treatment that left me feeling refreshed. The therapists were attentive, ensuring that every aspect of my visit was perfect for unwinding and rejuvenation.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Sports trainer

Guest Parking

Electric kettle

Services

Paid shuttle service
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's buffet

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Plunge pool
Sun loungers
Live entertainment
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage

Room features

Free Wi-Fi in rooms
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Bathtub
Free toiletries
Bathroom telephone

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

Map view

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

City landmarks

Event hall

Petronas Twin Towers

1.1 km

Mall

Suria KLCC

1.1 km

Park

KLCC Park

1.9 km

Mall

Chinatown

1.9 km

Aquarium

Aquaria

1.2 km

Landmark

Dataran Merdeka

2.0 km

Market

Central Market

2.1 km

Event hall

Kuala Lumpur Convention Centre

1.0 km

Mosque

National Mosque of Malaysia

2.1 km

Landmark

Alor Street

1.5 km

Mall

Fahrenheit 88 Shopping Mall

1.3 km

Landmark

Sultan Abdul Samad Building

2.1 km

Museum

Islamic Arts Museum Malaysia

2.3 km

Stadium

Stadium Negara

1.3 km

Stadium

Merdeka Stadium

1.3 km

Museum

Petrosains Science Discovery Centre

1.1 km

Park

Kuala Lumpur Bird Park

2.4 km

Park

KL Forest Eco Park

1.2 km

Mall

Sungei Wang Plaza

1.4 km

Landmark

KLCC - Bukit Bintang Pedestrian Walkway

960 m

Mall

Pavilion KL

1.3 km

Landmark

Jalan Masjid India

1.4 km

Pagoda

Sri Maha Mariamman Temple

2.3 km

Mall

Lot 10

1.3 km

Landmark

Low Yat Plaza

1.6 km

Event hall

Petronas Philharmonic Hall

1.0 km

Mall

Petaling Street

2.3 km

Shopping Area

The Weld

1.3 km

Mosque

Jamek Mosque

2.7 km

Nearby

No 76

Dialogue in the Dark Experiential Learning Centre

320 m

Restaurants

The Pub

10 m

Shangri-La Hotel

Arthur's Bar & Grill

160 m

11 Jalan Sultan Ismail Shangri-La Hotel Kuala Lumpur

Burger Bakar Kaw Kaw

50 m

Lot 4.06 1018 Jalan Sultan Ismail L4.48

Les Oliviers Restaurant

50 m

1001 Jalan Sultan Ismail Maju Junction Mall

TGI Friday's

40 m

168 Jalan Bukit Bintang Pavilion Shopping Centre

Shang Palace

520 m

11 Jalan Sultan Ismail Shangri-La Hotel

SugarBun Borneo Asian Food

40 m

Level 1 Menara Hap Seng

Reviews and Ratings

Reviews from guests about their experience.

4.5/5 based on 8501 reviews

#17 of 737 hotels in Kuala Lumpur based on Tripadvisor

Nicholas

United Kingdom, March 2025

6.4/10

My stay at Shangri-La Kuala Lumpur was quite enjoyable overall. The staff were incredibly friendly and attentive, making me feel welcomed. However, the bathroom in my room felt a bit small. and some furnishings could use an update to match the hotel's luxurious image.

Rooms

9.0

I stayed in a Deluxe King Room that was spacious and quiet, although the bathroom was somewhat small. The room was clean and comfortable, which enhanced my experience.

Service

10.0

The service was really good, with friendly staff who were very helpful. They promptly addressed my requests and provided recommendations that enriched my stay.

Location

10.0

The location was ideal, allowing me to easily walk to the Petronas Towers and nearby shopping malls, which was a great convenience during my visit.

Dining

9.0

The breakfast buffet offered a wide variety of delicious options, and the in-room dining was equally impressive. However, I found the food at the hotel restaurant to be on the pricier side.

Facilities

8.0

The facilities were extensive, including room service and a swimming pool that was clean. However, I noticed that some elements like the TVs could use an update.

Victor

United Kingdom, March 2025

5.8/10

My stay at Shangri-La Kuala Lumpur was absolutely wonderful. The Horizon Club room was comfortable and well-appointed, making it perfect for relaxation. The only drawback was the busy pool area, which was filled with children. Overall, though, the service and amenities made for an enjoyable experience.

Rooms

10.0

The room I stayed in was large, with an extremely comfortable bed that met my special requests. I also had access to the Horizon Club, which was a fantastic perk.

Service

10.0

The service was excellent, particularly from the Horizon Club manager Zie and front office supervisor Azizi. All the staff were friendly and attentive, ensuring every bit of my stay was pleasant.

Location

10.0

The hotel's location is incredibly convenient, with easy access to restaurants, shopping, and, of course, the iconic Petronas Towers.

Dining

10.0

Dining options were really good, especially breakfast at the Lemon Garden. The variety was impressive, including unique offerings like a flowing chocolate tap.

Facilities

10.0

The facilities were well-maintained; the gym was impressive, and I appreciated the various services provided, including room service and housekeeping.

Georgia

United Kingdom, December 2024

5.2/10

My stay at the Shangri-La Kuala Lumpur was overall very enjoyable, thanks to its great location and attentive staff. The Horizon Club access was a highlight, offering fantastic amenities like complimentary meals and drinks. However, I did find the rooms in need of some updating, especially in terms of decor and furniture. Still, the really good service made up for it! 😊

Rooms

7.0

The rooms were spacious, but they looked a bit tired and outdated. It would benefit from some modern updates to enhance the overall experience.

Service

Location

9.0

The hotel's location is ideal for exploring Kuala Lumpur, with the Petronas Towers and KL Tower within easy walking distance. The nearby free GOKL bus made travel convenient.

Dining

9.0

The dining options were really good, especially the Lemon Garden restaurant, where I enjoyed the best dumplings and chicken soup. Having access to the Horizon Club dining was also a plus.

Facilities

8.0

The hotel offered fantastic facilities including a large gym and a lovely Day Spa. Unfortunately, the swimming pool was under maintenance during my stay, which was a disappointment.

Martyn

United Kingdom, December 2024

7.0/10

My stay at the Shangri-La Kuala Lumpur was mostly enjoyable, with the excellent staff and spacious rooms being highlights. however, the service quality in some areas, particularly at breakfast, left something to be desired. The location was convenient, making it easy to explore nearby attractions.

Rooms

9.0

The Executive King Room was spacious and well-equipped with modern amenities like smart TVs and fast charging ports. I also appreciated the thoughtful layout, which made it easy to store my belongings.

Service

7.0

While many staff members were genuinely friendly and helpful, I encountered some language barriers, particularly during breakfast service, which was frustrating at times. the concierge was a standout.

Location

8.0

The hotel's location is great, as it's just a short walk from the Petronas Towers and KLCC Park. though I found the immediate area to be less vibrant than I expected.

Dining

9.0

Dining experiences, particularly breakfast at the Lemon Garden, were quite impressive with a variety of options like laksa and freshly made waffles. the afternoon tea in the lobby lounge was a good experience that I could hardly resist.

Facilities

8.0

The hotel offers a range of facilities, including room service and laundry, which made my stay comfortable. but I didn't get to enjoy some of them due to my busy schedule in the city.

Harry

United Kingdom, December 2024

6.6/10

I had a mostly great experience at Shangri-La Kuala Lumpur, with really good service that stood out. The facilities were impressive, particularly the gym and pool. However, my dining experience was less than satisfactory due to slow service in the main restaurant.

Rooms

9.0

I stayed in the Deluxe King Room, and it was spacious and comfortable. The cleanliness was great, and despite being an older hotel, it felt plush.

Service

9.0

The staff were incredibly polite and helpful throughout my stay. They even upgraded my room when I raised a concern about noise from my neighbor.

Location

9.0

The location is fantastic, right in the heart of KL and close to major attractions like the Petronas Towers. It's definitely a green oasis amidst the bustling city.

Dining

6.0

While the buffet breakfast was quite good with a wide selection, my experience at the Lemon Garden restaurant was disappointing due to the slow service, which really affected my meal.

Facilities

9.0

The facilities were excellent; the gym is well-equipped and the pool area is lovely, making it a great place to unwind after a busy day.